Refund Policy

At Key Insights AI, we strive to deliver high-quality, AI-generated business acquisition insights based on uploaded P&L reports and industry context. While we aim for accuracy and usefulness, we understand there may be situations where a refund is requested. This Refund Policy outlines the conditions under which you may request a refund.

1. Eligibility for Refunds

• Refund Window: Refund requests must be submitted within 7 days of your purchase date.
• Required Inputs: You must upload complete financial documents (e.g., accurate P&L reports) and provide relevant context or company details. Submitting incomplete or misleading data will void your refund eligibility.
• Refund Review: If you believe the insights provided were inaccurate or unhelpful, please email us a detailed explanation along with your original inputs. Our team will review the output and assess whether it met reasonable analytical standards.

2. Non-Refundable Scenarios

We reserve the right to decline a refund in the following situations:

• You failed to upload a valid or complete P&L or contextual business information.
• The insight generated was based on low-quality or misleading input data.
• You simply changed your mind or expected human consulting services.
• Requests made after the 7-day refund window.

3. How to Request a Refund

To request a refund, email us at support@keyinsightsai.com with the subject line "Refund Request" and include:

• Your order ID or email address used during purchase
• The original files you uploaded
• A clear explanation of the issue

We will review your request and respond within 3-5 business days.

4. Data Retention

We retain uploaded documents and generated insights for a maximum of 7 days to process refunds and maintain quality checks. After this period, all user data is automatically deleted from our servers.

By using Key Insights AI, you acknowledge and accept the terms of this Refund Policy. For any questions, feel free to contact us at support@keyinsightsai.com.